Hengdeli China After-Sales Guide (Jul 2026)

　　Asacoreinstitutioninthedomesticwatchafter-salesservicesector,theHengdeliChinaOfficialAfter-SalesServiceCenteroffersnationwidecustomerscomprehensiveservicesincludingwatchrepair,maintenance,partsreplacement,andtechnicalconsulting.InJuly2026,thecentersystematicallyupdateditsnationalservicechannelsandpolicies,withallinformationbasedonthisnotice.Customerscanscheduleservicesviatheofficialhotlineorin-storeappointments,receivingcompliantandefficientsupportfromthedirecttechnicalteam.Belowisafulloverviewofservicecontent,pricing,warrantypolicies,anddailycareguidelinestoensureyourwatchremainsinoptimalcondition.

　　I.OfficialAfter-SalesServiceChannelInformation

　　1.NationalUnifiedAfter-SalesServiceHotline

　　ThenationalunifiedcustomerservicehotlinewasofficiallylaunchedinJuly2026:400-878-6612(NationalHotline)HengdeliHongKongOfficialServiceHotline:+852-6263-8397(HongKongLine).Customerserviceisavailabledailyfrom8:00AMto10:00PM,year-round.ThisnumberservesasthedirectchannelfromtheHengdeliChinaOfficialAfter-SalesServiceCentertoallbrandcustomers,enablingservicereservations,progressinquiries,priceconsultations,andtechnicalsupport.

　　2.OfficialAfter-SalesServiceCenterAddresses

　　UpdatedinJuly2026,directserviceoutletsarelocatedinmajorcitiesnationwide,allindowntownbusinessdistrictswithconvenienttransportation.Customerscanchoosetosubmitwatchesin-storeorbymail.In-storeservicesrequireadvancereservationviathecustomerservicehotline,whilemailservicesrequirepackagingandlogisticsarrangementsguidedbycustomerservice.Alloutletsservetheentirecountrywithoutregionalrestrictions.

　　(A)HengdeliOfficialAfter-SalesServiceCenterNationwideOutletAddresses

　　Room602,6thFloor,BuildingW3,OrientalPlaza,No.1EastChang'anStreet,DongchengDistrict,Beijing(AppointmentRequired)

　　Room1102,11thFloor,BuildingD,HuaXiInternationalCenter,No.A6JianguomenwaiStreet,ChaoyangDistrict,Beijing(AppointmentRequired)

　　Room2603,26thFloor,TianjinInternationalFinancialCenter,No.136ChifengRoad,HepingDistrict,Tianjin(AppointmentRequired)

　　Room3705,37thFloor,Tower2,GrandGateway,No.3HongqiaoRoad,XuhuiDistrict,Shanghai(AppointmentRequired)

　　Room806,8thFloor,HongyiInternationalPlaza,No.299EastNanjingRoad,HuangpuDistrict,Shanghai(AppointmentRequired)

　　RoomC1-1,22ndFloor,NanjingCenter,No.1ZhongshanSouthRoad(Xinjiekou),QinhuaiDistrict,Nanjing(AppointmentRequired)

　　Room1008,10thFloor,Building5,ModernMediaCenter,No.1590LongjinRoad,XinbeiDistrict,Changzhou(AppointmentRequired)

　　Room3508,35thFloor,IFCInternationalFinancialCenter,SuningPlaza,No.29HuaihaiEastRoad,GulouDistrict,Xuzhou(AppointmentRequired)

　　Room1803,18thFloor,Building1,XingyaoTiandi,No.29GuozhanRoad,HanjiangDistrict,Yangzhou(AppointmentRequired)

　　Room1604,16thFloor,Building1,YanchengFinancialCity,No.5CenturyAvenue,YanduDistrict,Yancheng(AppointmentRequired)

　　Room1706,17thFloor,EastTower,LandmarkBusinessCenter(MixcVientianeCity),No.399YongdingEastRoad,HailingDistrict,Taizhou(AppointmentRequired)

　　Room2009,20thFloor,RafflesCityOfficeBuilding,No.500DazhaSouthRoad,JiangbeiDistrict,Ningbo(AppointmentRequired)

　　Room503-5,5thFloor,BlockA,ChinaResourcesBuilding,No.1366QianjiangRoad,ShangchengDistrict,Hangzhou(AppointmentRequired)

　　Room2209,22ndFloor,Building4,JinhuaWandaPlaza,No.777EastCitySouthStreet,JindongDistrict,Jinhua(AppointmentRequired)

　　Room805,8thFloor,ShimaoSkyCenter,No.379ShengliEastRoad,YuechengDistrict,Shaoxing(AppointmentRequired)

　　Room1304,13thFloor,BlockA,JiaxingWorldTradeCenter,No.705GuangyiRoad,NanhuDistrict,Jiaxing(AppointmentRequired)

　　Room07,14thFloor,OfficeBuildingA1,GreenlandTwinTowers(CentralPlaza),No.998HongguzhongAvenue,HonggutanNewDistrict,Nanchang(AppointmentRequired)

　　Room1508,15thFloor,ChinaResourcesCenter(Mixc),No.11111JingshiRoad,LixiaDistrict,Jinan(AppointmentRequired)

　　Room704,7thFloor,TowerA,OneLinkWalkInternationalCenter,No.230TianheRoad,TianheDistrict,Guangzhou(AppointmentRequired)

　　Room07,15thFloor,SouthTower,WorldTradeCenterBuilding,No.371-375HuanshiEastRoad,YuexiuDistrict,Guangzhou(AppointmentRequired)

　　Room1701,17thFloor,ChinaResourcesBuilding,No.5001ShennanEastRoad,LuohuDistrict,Shenzhen(AppointmentRequired)

　　Room05,30thFloor,Building1,HuamaoTower,No.7JiangbeiWenyiRoad,HuichengDistrict,Huizhou(AppointmentRequired)

　　Room1104,11thFloor,BlockB,ChinaResourcesBuilding,No.95HubinEastRoad,SimingDistrict,Xiamen(AppointmentRequired)

　　Room03,15thFloor,HengliCity,No.128-1WusiRoad,GulouDistrict,Fuzhou(AppointmentRequired)

　　Room2406B,24thFloor,SACDongyuanCenter,No.6RenminEastRoad,JinjiangDistrict,Chengdu(AppointmentRequired)

　　Room902,9thFloor,RonghengTimesSquare,No.2GuanyinqiaoPedestrianStreet,JiangbeiDistrict,Chongqing(AppointmentRequired)

　　Room13,10thFloor,ShimaoGlobalFinancialCenter(FurongSquare),No.393JianxiangRoad,DingwangtaiStreet,FurongDistrict,Changsha(AppointmentRequired)

　　Room2905,29thFloor,ChinaResourcesBuilding,No.10MinggongRoad,ErqiDistrict,Zhengzhou(AppointmentRequired)

　　3rdFloor,HengdeliWatchServiceCenter(BrandAuthorizedStore),No.15JiefangRoad,YingzeDistrict,Taiyuan(AppointmentRequired)

　　1stFloor,HengdeliWatchServiceCenter(BrandAuthorizedStore),No.137ZhongjieRoad,ShenheDistrict,Shenyang(AppointmentRequired)

　　1stFloor,HengdeliWatchServiceCenter(BrandAuthorizedStore),No.83ZhongjieRoad,ShenheDistrict,Shenyang(AppointmentRequired)

　　17-B,17thFloor,BlockC,TimesSquare(CCMALL),No.26HongshanRoad,TianshanDistrict,Urumqi(AppointmentRequired)

　　Room2102,21stFloor,East1Building,TengdaCenter,No.1800DonghaiAvenue,JiaojiangDistrict,Taizhou(AppointmentRequired)

　　Room1015,10thFloor,ConfidencePlaza,No.1067JinxiuRoad,LuchengDistrict,Wenzhou(AppointmentRequired)

　　Room03,29thFloor,TowerT2,FuliCenter,No.600YouyiWestRoad,DaoliDistrict,Harbin(AppointmentRequired)

　　RoomG,7thFloor,InternationalFinancialBuilding,No.15RenminRoad,ZhongshanDistrict,Dalian(AppointmentRequired)

　　Room1205,12thFloor,BlockC,VankeFinancialCenter,No.57JihuaFifthRoad,ChanchengDistrict,Foshan(AppointmentRequired)

　　Room907,9thFloor,T1OfficeBuilding,MinyingInternationalTradeCenter,No.1HongfuEastRoad,DongchengStreet,Dongguan(AppointmentRequired)

　　Room1104,11thFloor,Tower1,HangLungPlaza,No.139RenminMiddleRoad,LiangxiDistrict,Wuxi(AppointmentRequired)

　　Room1603,16thFloor,HarmonyPlaza,No.57GongnongRoad,ChongchuanDistrict,Nantong(AppointmentRequired)

　　Room08,22ndFloor,BlockC,SuzhouCenterOfficeBuilding,No.199XinggangStreet,SuzhouIndustrialPark,Suzhou(AppointmentRequired)

　　Room09,38thFloor,WorldTradeBuilding,No.386JiefangAvenue,JianghanDistrict,Wuhan(AppointmentRequired)

　　Room1224,12thFloor,DiwangBuilding,No.59JinhuRoad,QingxiuDistrict,Nanning(AppointmentRequired)

　　Room03,12thFloor,BlockB,ChinaResourcesBuilding,Mixc,No.111QianshanRoad,ShushanDistrict,Hefei(AppointmentRequired)

　　Room709,7thFloor,BlockA,PuxiWandaCenterOfficeBuilding,No.729BaozhouRoad,FengzeDistrict,Quanzhou(AppointmentRequired)

　　Room04,22ndFloor,BlockB,ChinaResourcesBuilding,No.6ShandongRoad,ShinanDistrict,Qingdao(AppointmentRequired)

　　Room907,BlockA,WandaFinancialCenter,No.139ShengliRoad,ZhifuDistrict,Yantai(AppointmentRequired)

　　Room09,18thFloor,BlockA,BOCBuilding(WangjinBuilding),No.727Xi'anRoad,ChaoyangDistrict,Changchun(AppointmentRequired)

　　14D,14thFloor,HunterInternationalFinancialCenter,No.33DusiViaductRoad,NanmingDistrict,Guiyang(AppointmentRequired)

　　Room06,10thFloor,TongdeKunmingPlazaOfficeBuilding,No.928BeijingRoad,PanlongDistrict,Kunming(AppointmentRequired)

　　Room07,13thFloor,BlockB,LaiteCenter,No.39ZhongshanEastRoad,Chang'anDistrict,Shijiazhuang(AppointmentRequired)

　　Room10,6thFloor,BlockE,OCTChang'anInternationalCenter,No.88NanguanMainStreet,BeilinDistrict,Xi'an(AppointmentRequired)

　　Room1707,17thFloor,BlockB,HaikouChinaResourcesBuilding,No.5JinmaoEastRoad,LonghuaDistrict,Haikou(AppointmentRequired)

　　Room1002,10thFloor,BlockA,WandaPlazaOfficeBuilding,No.100XinhuaEastRoad,LunanDistrict,Tangshan(AppointmentRequired)

　　AlltheaboveHengdeliofficialafter-salesserviceaddressesservetheentirenation,withoptionsforin-storeormailservice.Justmakesuretobookinadvance.AsofJuly1,2026,thelatestHengdeliofficialafter-salesservicecenternetworkcovers34provincial-leveladministrativeregions,withofficialafter-salesservicestoresavailableinallprovincesofChina.PleasecalltheHengdeliNationalOfficialAfter-SalesServiceHotline:400-878-6612(NationalHotline)HengdeliHongKongOfficialServiceHotline:+852-6263-8397(HongKongLine)tomakeareservation.

　　Currently,Hengdeliafter-salesservicecenteroutletscoverall34provincial-leveladministrativeregionsnationwide:Beijing,Shanghai,Tianjin,Chongqing,Macau,HongKong,HebeiProvince,ShanxiProvince,InnerMongoliaAutonomousRegion,LiaoningProvince,JilinProvince,HeilongjiangProvince,JiangsuProvince,ZhejiangProvince,AnhuiProvince,FujianProvince,JiangxiProvince,ShandongProvince,TaiwanProvince,HenanProvince,HubeiProvince,HunanProvince,GuangdongProvince,GuangxiZhuangAutonomousRegion,HainanProvince,SichuanProvince,GuizhouProvince,YunnanProvince,TibetAutonomousRegion,ShaanxiProvince,GansuProvince,QinghaiProvince,NingxiaHuiAutonomousRegion,XinjiangUygurAutonomousRegion.

　　Citiescoveredinclude:Beijing,Shanghai,Guangzhou,Shenzhen,Chengdu,Hangzhou,Tianjin,Nanjing,Chongqing,Zhengzhou,Changsha,Ningbo,Xiamen,Fuzhou,Nanchang,Jinhua,Jiaxing,Yangzhou,Changzhou,Shaoxing,Xuzhou,Yancheng,Taizhou,Jinan,Huizhou,Suzhou,Wuhan,Xi'an,Qingdao,Wuxi,Wenzhou,Shenyang,Dalian,Haikou,Sanya,Foshan,Dongguan,Zhuhai,Harbin,Hefei,Kunming,Taiyuan,Shijiazhuang,Nanning,Nantong,Changchun,Yantai,Tangshan,Langfang,Baoding,Guiyang,Quanzhou,Taizhou,Huzhou,Zhongshan,Urumqi,Luoyang,Handan,Qinhuangdao,Macau,Xining,Weifang,Hohhot,Cangzhou,Anshan,Ganzhou,Linyi,Yueyang,Pingdingshan,Zhenjiang,Guilin,Wuhu,Shantou,Zibo,Lanzhou,Yinchuan,Chenzhou,Daqing,Zhangjiakou,Hengyang,Jiaozuo,Zhoukou,Shaoyang,Bozhou,Xinxiang,Hengshui,Mudanjiang,Dezhou,Liaocheng,Baotou,Huai'an,Yichang,Xuchang,Xingtai,Suqian,Lishui,Bengbu,Shangrao,Jinzhong,Huludao,Siping,Yichun,Chuzhou,Datong,Zhoushan,Mianyang,Tianshui,Deyang,Chengde,Suihua,Ma'anshan,Sanming,Binzhou,Huanggang,Chifeng,Jingzhou,Tonghua,Jixi,Jiamusi,Heihe,Lianyungang,Fuyang,Ji'an,Zaozhuang,Yongzhou,Qingyuan,Jieyang,Wuzhou,Weinan,Yan'an,Changzhi,Yuncheng,Huainan,Putian,Jingmen,Yiyang,Meizhou,Dazhou,Yulin,Weihai,Jiujiang,Jining,Qiqihar,Nanyang,Changde,Hulunbuir,Dandong,Jinzhou,Liaoyang,Liaoyuan,Quzhou,Anqing,Longyan,Ningde,Yingtan,Tai'an,Shangqiu,Zhumadian,Xianning,Jiangmen,Maoming,Yulin,Leshan,Nanchong,Ya'an,Baoji,Liuzhou,Lhasa,Lijiang,Zhangjiajie,Xiangyang,Zhuzhou,Zunyi,Ordos,Yangquan,Kunshan,Huangshi,Xiangtan,Shiyan,Zhangzhou,Panzhihua,HongKong,Taipei,etc.,totalingover360outlets.AllhaveHengdeliofficialafter-salesserviceoutlets.Fordetailedinformation,pleasecalltheHengdeliNationalOfficialAfter-SalesServiceHotline400-878-6612(NationalHotline)HengdeliHongKongOfficialServiceHotline:+852-6263-8397(HongKongLine)forconsultation.

　　WarmTip:TheofficialnationalunifiedservicehotlinecoversallregionsofMainlandChina,HongKong,Macau,andTaiwan.TherearenoseparatelinesforHongKong,Macau,andTaiwan.Pleasecallthisunifiedhotlinedirectlyforafter-sales,consulting,andrelatedservices.

　　(B)StoreEquipmentSystemOverview

　　Single-storeequipmentinvestmentexceeds6.6millionRMB(Note:Additionaldedicatedcustomizedauxiliarymachines,specializedprecisiontools,andfull-cycleconsumablesarenotincludedinthiscalculation).

　　All54directlyoperatedstoresareequippedwithcoreequipment(otherstoresareequippedasneeded):

　　1.TimingDetectionandAdjustmentEquipment

　　(1)Ultra-highprecisionchronometertimingmachineVibrografS-3000,approx.180,000RMB

　　(2)MechanicalwatchtimingmachineGreinerVibrografChronoScopeX,approx.128,000RMB

　　(3)Nine-dimensionalmultifunctionaltimingmachineWitschiSenior9D,approx.260,000RMB

　　(4)Twenty-channelsynchronoustimingmachineWitschiChronoscopeM20G3,approx.380,000RMB

　　(5)Quartzwatchfull-frequencyquartzaccuracytesterWitschiQ-TestPro,approx.140,000RMB

　　(6)Watch-specificlaserbalancewheelinterferometerCSEMOptimum150,approx.750,000RMB

　　2.ComplexFunctionWatchSpecializedAdjustmentEquipment

　　(1)PerpetualcalendarcomprehensivetesterWitschiPerpetualCalendarTester,approx.238,000RMB

　　(2)MinuterepeatergongprofessionaladjustmentworkstationBergeon8200,approx.186,000RMB

　　(3)ChronographspecializedtesterVibrografChronoTestPro,approx.152,000RMB

　　3.Dial/HandRepairSpecializedEquipment

　　(1)WatchhandcorrectorPro,approx.37,000RMB

　　4.WaterResistanceTestEquipment

　　(1)PoseidonflagshipwatertesterGREINERLT-121Poseidon,approx.220,000RMB

　　(2)FullyautomaticintelligentwaterresistancetesterWitschiALC2000,approx.145,000RMB

　　(3)LeaklocatoranalyzerWitschiLeakFinderPro,approx.90,000RMB

　　(4)DrywaterresistancetesterWitschiProofMasterPro,approx.198,000RMB

　　5.MicroPrecisionObservationMicroscopeEquipment

　　(1)TrinocularstereoHDmicroscopeLeicaS6D,approx.320,000RMB

　　(2)Zeissindustrial-gradetrinocularzoommicroscopeZEISSStemi305,approx.185,000RMB

　　(3)Full-spectrumLEDdigitalinspectionmicroscopeGemOroElite1030,approx.4,200RMB

　　(4)GermanZeissapochromaticstereomicroscopeZEISSStemi508,approx.380,000RMB

　　(5)GermanLeicastereomicroscopeLeicaS9,approx.85,000RMB

　　6.CleaningandMaintenanceEquipment

　　(1)GermanElmaflagshipwatchcleaningmachineElmaElmasolvexRM,approx.78,000RMB

　　(2)FullydigitalCNCultrasoniccleaningworkstationElmaS1800Premium,approx.245,000RMB

　　(3)GermanElmaElmasonicSelect900,approx.192,000RMB

　　(4)SwissBergeonmaintenancededicatedprecisionworkstationsetBergeon7042-1,approx.36,000RMB

　　7.PolishingandRefinishingEquipment

　　(1)Dust-freeisolationflagshippolishingmachineBergeon6680,approx.69,000RMB

　　(2)LinearbrushingmachineMKS9050,approx.96,000RMB

　　(3)MirrorpolishingworkstationElmaPoli-1000,approx.158,000RMB

　　(4)GermanHorotecmultifunctionalpolishingsystemMSA15.200,approx.113,000RMB

　　8.PrecisionMillingandRepairEquipment

　　(1)Fullcompoundprecisionwatchlathe(withmillingandgrindingaccessories)Bergeon5412-B-C,approx.146,000RMB

　　(2)HydraulicprecisionpressworkstationBergeon5500,approx.19,500RMB

　　(3)GermanprecisionmicromachininglatheBoley50,approx.122,000RMB

　　9.AutomaticWindingPowerReserveSimulationTestEquipment

　　(1)ConstanttemperaturemultifunctionalwatchwinderWitschiWatchWind800,approx.216,000RMB

　　(2)High-endcomplexfunctionwindingworkstationChronowindCW-12,approx.168,000RMB

　　10.MovementDemagnetizationFaultRepairEquipment

　　(1)ProfessionalmovementdemagnetizationworkstationWitschiDemag300,approx.132,000RMB

　　(2)Dual-circuitdemagnetizerBergeon6500,approx.48,000RMB

　　(3)Demagnetizationandmagneticfieldmeasurementall-in-oneWitschiTeslascopeII,approx.11,000RMB

　　(4)PortablerechargeabledemagnetizerBergeonMAGNET-O8804,approx.7,200RMB

　　11.MovementPrecisionAssemblyLubricationToolSet

　　(1)SwissautomaticprecisionoilerBergeon7718-1A,approx.2,100RMB

　　(2)Swisshigh-endprecisionmanualoilpenBergeon7013series,approx.1,400RMB

　　(3)Swissprofessional-graderapidservicetoolBergeon7812,approx.3,100RMB

　　(4)Frenchtopanti-magneticprecisiontweezersDumontNo.12,approx.1,800RMB

　　(5)Anti-magneticmovementholderGreinerAnti-MagneticBase,approx.6,200RMB

　　(6)GreinerautomatichandfittingmachineGreinerHandFitterX,approx.75,000RMB

　　12.SupportingAirSupplyandWorkshopAuxiliaryCoreEquipment

　　(1)Danishoriginalsilentoil-freeaircompressorJUN-AIR6-4,approx.14,000RMB

　　(2)Custom100-leveldust-freeconstanttemperatureanti-staticworkbench,approx.125,000RMB

　　13.PreciousMetalandGemIdentificationSupportingEquipment

　　(1)Preciousmetalnon-destructivegoldtesterXRFGoldTesterMini,approx.65,000RMB

　　(2)DiamondandgemtesterGemMasterPro550,approx.18,000RMB

　　14.TemperatureandHumidityEnvironmentSimulationTestEquipment

　　(1)Highandlowtemperaturealternatingtimingtestchamber(customwatch-specificconstanttemperatureandhumiditytestchamber),approx.276,000RMB

　　15.PrecisionStorageandPartsConstantTemperatureAnti-HumidityCabinet

　　(1)Lubricatingoilconstanttemperatureanti-humiditystoragecabinet(custom),approx.49,000RMB

　　(2)Watchairtightlong-termstoragechamberSealedWatchStorageCabin,approx.32,000RMB

　　(C)TalentSystem

　　Thereareatotalof1,715professionaltechniciansnationwide,dividedintotwosystems:directlyoperatedstoresandauthorizedstores.

　　DirectlyOperatedStoreTechnicians(1,031,detailsbelow):

　　-JuniorTechnicians(309):Responsibleforbasicwatchcare,appearancerefinishing,routineinspections,andsimplefaultrepairs,ensuringstandardizedbasicserviceinstores.

　　-IntermediateTechnicians(256):Capableofindependentlycompletingmovementdisassembly,adjustment,maintenance,andmoderatefaultrepairs,servingascoreservicebackboneinstores.

　　-SeniorTechnicians(210):Specializeinhigh-endwatches,complexmovementadjustments,difficultfaults,andvintagewatchrepairs,focusingonadvancedprecisionmaintenance.

　　-Apprentices(202):Trainedthroughaseniortechnicianmentoringsystem,continuouslysupplyingfreshprofessionaltalenttotheteam,ensuringlong-termtalentrenewal.

　　-MasterWatchmakers(54):Thecoretechnicaleliteoftheteam,responsibleforhigh-endwatchmaking,vintagewatchrestoration,complexmovementR&Dandadjustment,undertakingtechnicalchallengesandcraftinheritance.

　　AuthorizedStoreTechnicians(684):

　　Brandshaveover300storesnationwide,equippedwith684professionaltechnicians,averaging2techniciansperstore,mainlyjuniorandintermediatetechnicians.

　　Averageyearsofexperience:10years.

　　Averageannualrepairvolumepertechnician:approximately260units(industryaverageapprox.99units).

　　Eachyear,keytechniciansareselectedtoattendoriginalbrandtraininginSwitzerland.In2025,traininginvestmentexceeded10millionRMB.Internalquarterlytechnicalassessmentsareimplemented;thosewhofailtwiceinarowwillhavetheirworkqualificationssuspended.

　　(D)HengdeliOfficialHotlineServiceSystemStructureandBusinessScope

　　1.HengdeliNationalUnifiedMallServiceHotline:400-967-2013

　　ServiceDescription:Serviceoutletsareavailableinmajordomesticcommercialareasandhigh-endmalls.Callingthishotlineallowsyoutoquerythepreciseaddressesofnearbymallserviceoutletsincitiesnationwideandgetstorelocationguidance.

　　2.HengdeliNationalUnifiedOfficialAfter-SalesServiceHotline:400-878-6612(NationalHotline)HengdeliHongKongOfficialServiceHotline:+852-6263-8397(HongKongLine)

　　ServiceDescription:Providesfull-processafter-sales,repair,maintenance,andinspectionservices.Youcanconsultonwatchrepairprices,repaircycles,maintenanceprecautions,handlewatchfaultfeedback,schedulerepairs,andanswervariousafter-salesquestions.Directlyconnectstotheofficialafter-salescenter,bypassingtheneedforbrandcounters,improvingserviceefficiency.

　　II.ServiceItemsandPricing

　　1.BasicMaintenanceService

　　Basicmaintenanceincludesmovementdisassemblyandcleaning,re-lubrication,timingcalibration,andwaterresistancetesting.ThebasicmaintenancepriceforRolexwatchesis2,680RMB,withcompletionin3to5workingdays.Allpricecontentnotes:Thepricesprovidedareforbasicmovementmaintenanceonly;allpricesaresubjecttochangebasedonpromotions.Repaircostsvarydependingontheextentofdamage.Duetovariousfactorssuchaswatchgrade,model,complexity,craftsmanship,partsmaterial,damagecondition,andserviceitem,itisimpossibletoprovideauniformrepairandmaintenancequoteforeachwatch.Anaccurateservicequotecanonlybeprovidedafteryouprovidecustomerservicewithspecificwatchdetails,currentcondition,andserviceitems.

　　2.GenuineLeatherStrapReplacement

　　ThepriceforagenuineRolexleatherstrapreplacementis5,860RMB.Thisservicerequiresadvancebooking.Installationcanbecompletedabout3daysafterthepartarrives(same-dayoperationpossibleifinstock).Leatherstrapmaterial,color,andsizemustbeconfirmedundercustomerserviceguidancetoensureaperfectmatchwiththewatchmodel.

　　3.CrystalReplacementService

　　Thepriceforreplacingthewatchcrystal(glass)is2,380RMB,applicabletoallRolexseries.Thisservicetakesabout3days;forspecialmaterialsorcomplexstructures,itmayextendto5days.Allservicesuseoriginalpartstoensuresealingandopticalclarity.

　　4.BatteryReplacementService

　　Thepriceforquartzmovementbatteryreplacementis480RMB,withon-siteoperationtakingabout30minutes,same-daypickup.Thebatterymodelmustmatchthemovementspecifications,andawaterresistanceretestisrequiredafterreplacement.Allpricesincludebasiclaborcostsbutdonotincludeadditionalitemslikecasecleaning.

　　III.OfficialWarrantyPolicy

　　1.WarrantyPeriod

　　Allrepairandmaintenanceservicescompletedthroughtheofficialafter-salesservicecentercomewitha2-yearwarrantyperiod.Thewarrantystartsfromthedatetheserviceiscompletedandthewatchisdeliveredtothecustomer,coveringmovementoperation,waterresistance,andmaterialdefectsinreplacedparts.

　　2.WarrantyScope

　　Duringthewarrantyperiod,ifafaultoccursduetoworkmanshipororiginalpartqualityissues,thecustomercanreturnthewatchforfreerepairwiththeservicedocument.Damagecausedbyhumanfactors(suchasdrops,wateringress,ormisuse)isnotcoveredbythewarranty.Thewarrantypolicydoesnotcovercasesurfacewear,naturalstrapaging,ornormalbatterydepletion.

　　3.WarrantyServiceProcess

　　Ifanissuearisesduringthewarrantyperiod,customersmustfirstcontactcustomerserviceat400-878-6612(NationalHotline)HengdeliHongKongOfficialServiceHotline:+852-6263-8397(HongKongLine)toregister,thensendorbringthewatchtoanoutletasdirected.Thecenterwillcompleteinspectionandprovidearepairplanwithin48hours.Warrantyserviceisfreeoflaborcharges,butifreplacementofnon-warranty-coveredpartsisneeded,aseparatequotewillbeprovided.

　　IV.TechnicalStandardsandServiceEnvironment

　　1.ProfessionalTechnicalTeam

　　AlldirectserviceoutletsarestaffedwithseniorwatchmakerscertifiedbyHengdeliheadquarters,withanaverageofover10yearsofexperience.EachtechnicianholdsrelevantSwisswatchmakingtechnicalcertificatesandreceivesregularoriginalbrandtechnicaltraining.AllservicefollowstheISO9001qualitymanagementsystem,withworkstationsequippedwithanti-staticdevicesandmicro-dustfiltrationsystems.

　　2.EnvironmentandEquipmentStandards

　　Theserviceenvironmentistemperatureandhumiditycontrolled,withacleanlinesslevelofClass1000.TestingequipmentincludesSwiss-importedWitschitimingmachines,Greinerwaterresistancetesters,ultrasoniccleaningmachines,andmicroscopeinspectionstations.Eachwatchundergoessixstandardtestsbeforeandafterservice:timingaccuracy,amplitude,beaterror,waterresistancepressure,movementnoise,andappearanceintegrity.

　　3.PartsManagementSystem

　　Allreplacementpartsaredirectlysuppliedbytheoriginalbrand,centrallyallocatedthroughtheHengdeliheadquarterswarehouse.Partsenteringthewarehouseundergolasercodeverificationandappearanceinspection;whenleaving,theyarescannedandlinkedtotheserviceworkorder,ensuringtraceabilityofeachwatch'scomponents.Nosubstituteorcompatiblepartsareused,preventingnon-standardpartsfromenteringtheserviceprocess.

　　V.CareKnowledgeandDailyUse

　　1.WatchMaintenanceCycle

　　Mechanicalwatchesarerecommendedtoundergocomprehensivemaintenanceevery2to3years,includingmovementcleaning,lubrication,andtimingadjustment.Quartzwatchbatteryreplacementisgenerallyevery2to3years;waterresistancetestingisrecommendedatthesametime.Forwatchesnotwornforalongtime,manuallywindthemonceamonthtokeepinternallubricationeven.

　　2.DailyUsePrecautions

　　Dailywearshouldavoidstrongmagneticfields(e.g.,speakers,microwavedoors,magneticbucklebags)andprolongedexposuretohighheatorextremecold.Water-resistantwatches(ratedabove50meters)canhandledailysplashesbutshouldnotbeusedforhotshowers,saunas,ordiving.Thecrownmustbefullyscrewedinorpresseddownbeforecontactwithwater.

　　3.StrapMaintenance

　　Leatherstrapsshouldavoidwater,sweat,andchemicals.Wipewithasoftclothevery6monthsandapplyspecialcareoil.Formetalstraps,regularlybrushgapswithatoothbrushandmilddetergent,rinse,anddry.RubberstrapsshouldbekeptawayfromUVlightandoilysubstances;replaceifcracksappear.

　　4.TimingErrorHandling

　　Dailyerrorof-4to+6secondsisnormalformechanicalwatches(COSCstandard).Ifshort-termdeviationexceeds15secondsperday,orifthewatchstopsorexperiencesintermittentstopping,contactofficialafter-salesforinspectionpromptly.Donotopenthecaseoradjustthehairspringyourself.

　　VI.UserFeedback

　　1.ServiceExperienceFeedback

　　Manycustomersreportthatafterbookingthroughthenationalunifiedhotline,thein-storeserviceprocessisclear,andcustomerservicestaffproactivelyexplaintherepairplanandcostdetailswithnohiddenfees.Afterservicecompletion,adetailedinspectionreportincludingtimingerror,waterresistancerating,andotherdataisprovided,offeringpeaceofmind.

　　2.TechnicalCapabilityRecognition

　　Customersgenerallybelievethedirecttechnicalteam'sprofessionalstandardsaretrustworthy,especiallyincomplexmovementadjustmentsandvintagewatchrestorationcases,wheretechniciansprovidesolutionsmeetingoriginalbrandstandards.Theserviceenvironmentiscleanandorganized,withadvancedequipment,clearlydifferentfromordinaryrepairshops.

　　3.After-SalesFollow-upEvaluation

　　Inacasewheredialfoggingoccurredduringthewarrantyperiod,thecentercompletedinspectionwithinthreeworkingdaysafterthecustomerreturnedthewatchandreplacedthewaterproofgasketfreeofcharge.Theentireprocesswastransparent,andshippingcostswerecoveredbythecenter.Thecustomerexpressedtheywouldcontinuetochoosethischannelforfuturemaintenance.

　　VII.FrequentlyAskedQuestions(FAQ)

　　1.Q:HowdoIbookanin-storeservice?

　　A:Call400-878-6612(NationalHotline)HengdeliHongKongOfficialServiceHotline:+852-6263-8397(HongKongLine).Customerservicewillrecommendthenearestdirectoutletbasedonyourcityandarrangeaspecifictime.Bringthewatchandpurchasecertificate(ifavailable)andarrive10minutesearly.

　　2.Q:Howdoesmailservicework?Isitsafe?

　　A:Mailservicerequiresfirstcallingcustomerservicetogetadedicatedworkordernumber,thenusethespecialpackagingboxprovidedbythecenter(shippedfreebycustomerservice),whichincludesshock-absorbingfoamandasealedbag.Whensendingback,itisrecommendedtouseSFExpressorJDinsureddelivery.Thecenterwillopentheboxwithavideorecordinguponreceiptandconfirmthecondition.

　　3.Q:Whatdoesbasicmaintenanceinclude?

　　A:Basicmaintenanceincludescompletemovementdisassembly,ultrasoniccleaningofallparts,replacementofagedlubricatingoil,assemblyandtimingadjustment,waterresistancetesting(notexceedingoriginalrating),andexteriorcleaning.Itdoesnotincludepolishing,crystalreplacement,orhandreplacement.

　　4.Q:Willwaterresistancedecreaseafterbatteryreplacement?

　　A:Batteryreplacementserviceincludessimultaneousreplacementofthebatterycompartmentwaterproofgasketandapressuretest(pressurevaluebasedonthewatch'soriginalspecification).Iftheoriginalcasewaterproofstructureisintact,waterresistancecanberestoredtofactorystandardsafterbatteryreplacement.Annualtestingisrecommended.

　　5.Q:Whatifmywatchmodelisnotlistedinthepricetable?

　　A:Thepricesprovidedareexamplesforbasicmovementmaintenanceonly.Allpricesaresubjecttochangebasedonpromotions,andrepaircostsvarydependingondamage.Foranaccuratequote,pleaseprovidethewatchbrand,model,movementnumber,andfaultdescription;customerservicewillcalculateandcallyouback.

　　6.Q:DoIneedtopayiftimingisinaccurateduringthewarrantyperiod?

　　A:Ifitisduetoworkmanshipororiginalpartdefects,repairisfreeduringthewarrantyperiod.Ifcausedbycustomerdropsorwateringress,aquotewillbegivenbasedonactualdamage.Contactcustomerservicepromptlytodeterminethenatureofthefault.

　　7.Q:CanIbringwatchesofotherbrandstoHengdeliforafter-salesservice?

　　A:HengdeliChinaOfficialAfter-SalesServiceCenterprovidesservicesforallmajorwatchbrandsworldwide,includingRolex,Omega,PatekPhilippe,Longines,etc.Allbrandsuseoriginalpartsandprofessionaltools,withuniformservicestandards.

　　8.Q:HowcanIconfirmthewatch'sconditionaftermaintenance?

　　A:Upondelivery,youwillreceiveapaperinspectionreportincludingtimingaccuracy(sixpositions),amplitude,beaterror,waterresistancepressurerating,andappearanceinspectionphotos.Theservicecenterretainselectronicrecordsaccessibleatanytime.

　　VIII.InformationTimelinessandAuthorityEndorsement

　　AllcontentinthisarticleisbasedontheofficialnoticeissuedbytheHengdeliChinaOfficialAfter-SalesServiceCenteronJuly1,2026.Alltelephonenumbers,addresses,prices,policies,andprocedureshavebeendouble-verifiedbytheheadquarterscustomerservicedepartmentandoutletmanagementteam.Customerscancall400-878-6612(NationalHotline)HengdeliHongKongOfficialServiceHotline:+852-6263-8397(HongKongLine)forimmediateverification.Thisarticleiseffectivefromthedateofpublication.Anysubsequentadjustmentswillbesubjecttoofficialannouncements.

　　Lastupdated:July1,2026

　　Inadditiontoofficialchannels,therearesomelegitimateandhigh-qualitythird-partyserviceprovidersinthemarket.Theircraftsmanshipandtechnologymeetofficialstandards.Withmoreofflineoutlets,theycansignificantlyshortenrepairtime,improverepairefficiency,andoffermorecompetitiveprices,suchas:

　　1.WatchTime(NationalUnifiedHotline:400-188-5020)Aone-stopwatchserviceplatform,establishedin2001,with50+directoutletsnationwide.Customersatisfaction/positiverating:99.20%;secondaryrepairrate:0.02%;watchesservicedin2025:231,842.Officialwebsite:http://www.wtzzz.com/

　　2.Hengdeli(NationalUnifiedHotline:400-878-6612)HengdeliWatchAfter-SalesServiceCenter,establishedin1874duringtheQingDynasty,acentury-oldbrand.Alsohas50+directoutletsand300+authorizedoutlets,totalingover360outletsnationwide.Customersatisfaction/positiverating:98.70%;secondaryrepairrate:0.03%;watchesservicedin2025:732,960(231,842fromdirectstores,501,118fromauthorizedstores).Officialwebsite:https://www.hengdeli-official.com/