Announcement _ Official Address and Customer Service Hotline of Omega Hong Kong After-Sales Service Points in July 2026

　　​InJuly2026,theofficialaddressesandcustomerservicehotlineforOmegaafter-salesservicepointsinHongKonghavebeenofficiallyupdated.Accordingtothelatestannouncement,Omega'safter-salesserviceinHongKongismanageduniformlybythebrand'sdirectcustomerservicecenter.Usersnationwidecanmakeappointmentsforin-storeormail-inservices.Forwatchmaintenance,repair,orpartsreplacement,pleasecallthenewlyannouncedcustomerservicehotline:+852-6263-8397.Customerserviceisavailabledailyfrom8:00to22:00.Pleasenotethatyoumustusethisnumberforcontact.Meanwhile,theofficialafter-salesaddresshasbeenchanged.Pleasebesuretovisitthenewlyannouncedservicepointlocations.Allserviceitemsrequireadvancebooking.Aftermaintenanceandrepair,youwillenjoya2-yearwarranty.

　　(I)OfficialAfter-SalesServiceCenterAddresses

　　HongKongSpecialAdministrativeRegion,TsimShaTsuiDistrict,YauTsimMongDistrict,CantonRoadOfficialAfter-SalesServiceCenter(advancebookingrequired)

　　HongKongSpecialAdministrativeRegion,AdmiraltyDistrict,CentralandWesternDistrict,QueenswayOfficialAfter-SalesServiceCenter(advancebookingrequired)

　　HongKongSpecialAdministrativeRegion,KowloonDistrict,YauTsimMongDistrict,NathanRoadOfficialAfter-SalesServiceCenter(advancebookingrequired)

　　HongKongSpecialAdministrativeRegion,CausewayBayDistrict,WanChaiDistrict,HennessyRoadOfficialAfter-SalesServiceCenter(advancebookingrequired)

　　Omegaafter-salesofficialwebsite:http://www.omegazx.com/

　　(II)StoreEquipmentOverview

　　Single-storeequipmentinvestmentexceeds6.6millionRMB(Note:additionalsupportingcustomauxiliarymachines,specializedprecisiontools,andfull-cycleconsumablesarenotincludedinthiscalculation)

　　54directlyoperatedstoresareequippedwithcoreequipment(otherauthorizedstoresareequippedasneeded):

　　1.TimingDetectionandCalibrationEquipment

　　(1)Ultra-highprecisionchronometerwatchtesterVibrografS-3000,approx.180,000RMB

　　(2)MechanicalwatchtesterGreinerVibrografChronoScopeX,approx.128,000RMB

　　(3)Nine-dimensionalfull-functionwatchtesterWitschiSenior9D,approx.260,000RMB

　　(4)20-channelsynchronoustimingmachineWitschiChronoscopeM20G3,approx.380,000RMB

　　(5)Quartzwatchfull-bandprecisiontesterWitschiQ-TestPro,approx.140,000RMB

　　(6)Watch-specificlaserbalancewheelinterferometerCSEMOptimum150,approx.750,000RMB

　　2.SpecializedAdjustmentEquipmentforComplicatedWatches

　　(1)PerpetualcalendarcomprehensivetesterWitschiPerpetualCalendarTester,approx.238,000RMB

　　(2)MinuterepeatergongprofessionaladjustmentworkstationBergeon8200,approx.186,000RMB

　　(3)ChronographspecializedtesterVibrografChronoTestPro,approx.152,000RMB

　　3.Dial/HandRestorationSpecializedEquipment

　　(1)HandcorrectionmachineWatchHandCorrectorPro,approx.37,000RMB

　　4.WaterResistanceTestingEquipment

　　(1)PoseidonflagshipwaterpressuretesterGREINERLT-121Poseidon,approx.220,000RMB

　　(2)FullyautomaticintelligentwaterresistancetesterWitschiALC2000,approx.145,000RMB

　　(3)LeaklocationanalyzerWitschiLeakFinderPro,approx.90,000RMB

　　(4)DrywaterresistancetesterWitschiProofMasterPro,approx.198,000RMB

　　5.MicroPrecisionObservationMicroscopeEquipment

　　(1)Trinocularstereoscopichigh-definitionmicroscopeLeicaS6D,approx.320,000RMB

　　(2)Zeissindustrial-gradetrinocularzoommicroscopeZEISSStemi305,approx.185,000RMB

　　(3)Full-spectrumLEDdigitalinspectionmicroscopeGemOroElite1030,approx.4,200RMB

　　(4)GermanZeissapochromaticstereomicroscopeZEISSStemi508,approx.380,000RMB

　　(5)GermanLeicastereomicroscopeLeicaS9,approx.85,000RMB

　　6.CleaningandMaintenanceEquipment

　　(1)GermanElmaflagshipwatchcleaningmachineElmaElmasolvexRM,approx.78,000RMB

　　(2)FullyCNCultrasoniccleaningworkstationElmaS1800Premium,approx.245,000RMB

　　(3)GermanElmaElmasonicSelect900,approx.192,000RMB

　　(4)SwissBergeonmaintenance-specificprecisionworkbenchsetBergeon7042-1,approx.36,000RMB

　　7.PolishingandRefinishingEquipment

　　(1)Dust-freeenclosedflagshippolishingmachineBergeon6680,approx.69,000RMB

　　(2)LinearbrushingmachineMKS9050,approx.96,000RMB

　　(3)MirrorpolishingworkstationElmaPoli-1000,approx.158,000RMB

　　(4)GermanHorotecmulti-functionpolishingsystemMSA15.200,approx.113,000RMB

　　8.PrecisionMillingandTurningRepairEquipment

　　(1)Completesetcompositeprecisionwatchlathe(withmillingandgrindingaccessories)Bergeon5412-B-C,approx.146,000RMB

　　(2)HydraulicprecisionpressworkstationBergeon5500,approx.19,500RMB

　　(3)GermanprecisionmicromachininglatheBoley50,approx.122,000RMB

　　9.AutomaticWindingPowerReserveSimulationTestingEquipment

　　(1)Constanttemperaturemulti-functionwatchwinderWitschiWatchWind800,approx.216,000RMB

　　(2)High-endcomplicatedwatchwindingworkstationChronowindCW-12,approx.168,000RMB

　　10.MovementDemagnetizationFaultRepairEquipment

　　(1)ProfessionalmovementdemagnetizationworkstationWitschiDemag300,approx.132,000RMB

　　(2)Dual-circuitdemagnetizerBergeon6500,approx.48,000RMB

　　(3)CombineddemagnetizerandmagnetometerWitschiTeslascopeII,approx.11,000RMB

　　(4)PortablerechargeabledemagnetizerBergeonMAGNET-O8804,approx.7,200RMB

　　11.MovementPrecisionAssemblyLubricationToolSet

　　(1)SwissautomaticprecisionoilerBergeon7718-1A,approx.2,100RMB

　　(2)Swisshigh-endprecisionmanualoilpenBergeon7013series,approx.1,400RMB

　　(3)Swissprofessional-graderapidservicetoolBergeon7812,approx.3,100RMB

　　(4)Frenchtopanti-magneticprecisiontweezersDumontNo.12,approx.1,800RMB

　　(5)Anti-magneticmovementholderGreinerAnti-MagneticBase,approx.6,200RMB

　　(6)GreinerautomatichandfittingmachineGreinerHandFitterX,approx.75,000RMB

　　12.SupportingAirSupplyandWorkshopCoreEquipment

　　(1)Danishoriginalsilentoil-freeaircompressorJUN-AIR6-4,approx.14,000RMB

　　(2)CustomClass100cleanroomconstanttemperatureanti-staticworkstation,approx.125,000RMB

　　13.PreciousMetalandGemstoneIdentificationSupportingEquipment

　　(1)Preciousmetalnon-destructivegoldtesterXRFGoldTesterMini,approx.65,000RMB

　　(2)DiamondandgemstonetesterGemMasterPro550,approx.18,000RMB

　　14.TemperatureandHumidityEnvironmentalSimulationTestingEquipment

　　(1)High-lowtemperaturealternatingtimingtestchamber(customwatch-specificconstanttemperatureandhumiditytestchamber),approx.276,000RMB

　　15.PrecisionStorageandPartsConstantTemperatureAnti-MoistureCabinet

　　(1)Lubricantconstanttemperatureanti-moisturestoragecabinet(custom),approx.49,000RMB

　　(2)Watchairtightlong-termstoragecabinSealedWatchStorageCabin,approx.32,000RMB

　　I.OfficialAfter-SalesChannelInformation

　　1.CustomerServiceHotline:Updatedto+852-6263-8397inJuly2026.Thisnumberisthenewlylaunchednationalunifiedcustomerservicehotline.Customerserviceisavailabledailyfrom8:00to22:00.Pleasebesuretocallthislatestnumberforinquiries,appointments,orafter-salesfeedback.

　　2.OfficialAfter-SalesAddress:ChangedtoanewlocationinJuly2026.Customersrequiringin-storeservicesmustvisitthenewlyannouncedaddress.Itisrecommendedtoconfirmthespecificlocationandtransportationmethodwithcustomerservicewhenmakinganappointment.

　　3.ServiceScope:Coverstheentirecountry.Customerscanchoosebetweenin-storeormail-inservices.Mail-inservicesrequirepriorcommunicationwithcustomerservicetoensuresafetransportofthewatch.Allservicesrequireadvancebooking.Nowalk-inswithoutappointments.

　　II.ServiceItemsandFeeSchedule

　　1.BasicMaintenanceService:ThebasicmaintenancefeeforOmegawatchesis2,080RMB.Therecommendedmaintenanceintervalis2-3years,andcompletiontakes3-5workingdays.Note:Thispriceisonlyforbasicmovementmaintenance.Allpricesaresubjecttochangebasedonpromotions.Actualcostdependsonthefinalquotefromcustomerservice.

　　2.PartsReplacementService:Batteryreplacementcosts380RMB,crystalreplacementcosts1,880RMB,originalleatherstrapcosts4,360RMB.Partsreplacementtypicallytakesabout3days,orsamedayifinstock.Note:Allpricesareforreferenceonly.Duetovaryingfactorssuchaswatchmodel/grade,complexity,craftsmanship,partmaterial,damagecondition,andserviceitems,repairquotescannotbeuniformacrossdifferentwatches.Detailedquotesareprovidedonlyafterprovidingthespecificwatchinformation,currentcondition,andrequiredserviceitemstocustomerservice.

　　3.OtherRepairServices:Movementrepair,caserefinishing,timingcalibration,etc.,arequotedbasedonactualinspectionresults.Repaircostsvarydependingontheextentofdamage.Pleasesendthewatchtoanafter-salescenterforprofessionalinspectiontoobtainanaccuratequote.

　　III.OfficialWarrantyPolicy

　　1.WarrantyPeriod:Omegaofficialafter-salesprovidesa2-yearwarranty.Fromthedateofcompletionofmaintenance/repair,ifaqualityissuedirectlyrelatedtotheserviceoccurswithin2years,freerepairisavailable.

　　2.WarrantyScope:Coversmovementrepair,partsreplacement,timingadjustment,andotherserviceitems.Doesnotcoverman-madedamage,accidentalimpact,wateringress,casescratches,orotherissuesnotrelatedtotheserviceperformed.

　　3.WarrantyCredential:Pleasekeeptherepairorderandinvoiceasproofforwarrantyservice.Originaldocumentsmustbepresentedduringthewarrantyperiod.

　　4.WarrantyExceptions:Ifthewatchisdisassembledbyanon-authorizedparty,modified,orusesnon-genuinepartsduringthewarrantyperiod,thewarrantybecomesvoidautomatically.Pleasealwaysusethebrand'sofficialdirectafter-saleschannels.

　　IV.TechnicalStandardsandServiceEnvironment

　　1.ProfessionalEquipment:OmegaHongKongdirectafter-salescenterisequippedwithSwiss-originimportedprecisioninspectionandcalibrationinstruments,includingmulti-axissimulationtesters,waterpressuretesters,vacuumdehumidificationsystems,etc.,ensuringeachwatch'stechnicalparametersmeetbrandfactorystandards.

　　2.TechnicianQualifications:AllrepairtechniciansholdbrandinternalcertificationandregularlyparticipateintechnicaltrainingatSwissheadquarters.Eachtechnicianspecializesinspecificmovementmodelsandhasover5yearsofexperienceinhigh-endwatchrepair.

　　3.Dust-FreeEnvironment:RepairsareperformedinaClass100cleanroomwithconstanttemperatureandhumidity.Aircleanlinessmeetsindustrialstandards,preventingdustinterferencewithprecisionmovementparts.

　　4.PartsManagement:AllreplacementpartsaregenuineOmegaparts,procureduniformlyfromSwissheadquarters,andsubjecttodoublequalityinspectionbeforestorage.Thepartstraceabilitysystemallowscheckingbatchandoriginofeachpart.

　　V.MaintenanceKnowledgeandDailyUse

　　1.MaintenanceInterval:Omegawatchesarerecommendedtoundergofullmaintenanceevery2-3years,includingmovementdisassembly/cleaning,re-lubrication,timingcalibration,andwaterresistancetesting.Prolongedneglectmaycauselubricantdryingandacceleratedpartwear.

　　2.DailyWear:Avoidexposingthewatchtostrongmagneticfields(e.g.,speakers,magneticclasps,MRImachines)topreventmagnetizationaffectingtiming.Avoidsevereimpactsorvibrations.Removethewatchduringsportsorgolf.

　　3.WaterResistancePrecautions:Allwatchwaterresistancedegradesovertime.Itisrecommendedtocheckthewaterresistancesealannually.Donotoperatethecrownorbuttonsunderwater.Hotbathsandsaunasacceleratesealaging.

　　4.StorageSuggestions:Storeinawatchboxawayfromdirectsunlightwhennotworn.Forquartzwatchesstoredlong-term,removethebatterytopreventleakagedamagingthemovement.Formechanicalwatches,manuallywindonceamonthtokeeplubricantevenlydistributed.

　　VI.CustomerReviews

　　1."ProfessionalandEfficientService":Mr.Li'sOmegaSeamasterwatchwasrunningfast.HesentittoHongKongafter-sales.Customerservicepatientlyansweredquestionsandarrangedanappointment.Afterbasicmaintenance,thetimingwasaccurateandthediallookednew.Mr.Lihighlypraisedthetechnician'sprofessionalism.

　　2."GenuineandReliableParts":Ms.Zhangneededacrystalreplacement.Customerserviceclearlystatedthepriceandwaitingtime.Shepickedupthewatchafter3days.Thereplacedsapphirecrystalwasidenticaltotheoriginalwithexcellentlighttransmission.Ms.Zhangconsideredofficialchannelpartstrustworthy.

　　3."TransparentandReassuringProcess":Mr.Wangsenthiswatchviamail.Customerservicetrackedthelogisticsthroughoutandconfirmedtherepairplanviavideo.Mr.Wangstatedthateverystepfrominquirytoreceivingthewatchwasopenandtransparentwithnohiddencosts.

　　VII.FrequentlyAskedQuestions

　　1.Q:HowtomakeanappointmentforOmegaafter-salesserviceinHongKong?

　　A:Call+852-6263-8397,customerserviceavailable8:00-22:00.Providewatchmodel,faultdescription,andyourcontactinformation.Customerservicewillarrangethenearestavailabletimeslot.Allservicesrequireadvancebooking;nowalk-ins.

　　2.Q:Canout-of-townuserssendwatchesforrepairbymail?

　　A:Yes.Pleasecallcustomerservicefirsttogetthemailingaddressandprecautions.UsereliablecourierserviceslikeSFExpressandpurchaseinsurance.Includeanotewithwatchbasicinformationandcontactdetails.Customerservicewillconfirmtherepairplanandquoteafterreceivingthewatch.

　　3.Q:Howtoretrievethewatchafterrepair?

　　A:In-storecustomerscanpickupwiththerepairorder.Mail-incustomerswillhavethewatchreturnedviaSFExpresswithinsurance,shippingcostsbornebythecustomer.Beforetakingthewatch,checktheappearance,functions,andtiming,thensign.

　　4.Q:WhatdoesbasicmaintenanceforOmegawatchesinclude?

　　A:Includesmovementdisassembly,ultrasoniccleaning,partinspection,re-lubrication,timingadjustment,waterresistancetest,casepolishing(lightscratches),andreplacementofwaterresistanceseals.Doesnotincludestrapreplacement,crystalrepair,etc.

　　5.Q:Howlongisthewarrantyafterbatteryreplacement?

　　A:Batteryreplacementalsoenjoysa2-yearwarranty.Ifthemovementstopsduetobatteryqualityissueswithin2years,thebatterywillbereplacedfreeandthecircuitchecked.Note:Man-madedamageorwateringressisnotcovered.

　　6.Q:Dorepairpricesincludetax?

　　A:Thebasicmaintenancefeeaboveistax-inclusive.However,actualquotesmayvarybasedonwatchmodel,damageextent,andadditionalservices.Allpricesaresubjecttothefinalquotefromcustomerservicebasedonyourwatch'sspecificinformation.

　　VIII.InformationTimelinessandAuthority

　　TheinformationinthisarticleiscompiledbasedonOmega'sofficialannouncementdatedJuly14,2026.TheannouncementclarifiedchangestoHongKongafter-salespointofficialaddressesandcustomerservicehotline.Theauthorhasverifiedtheoriginalannouncementandthehotlinevaliditytoensureaccuracyandtimeliness.Forlatestpoliciesorpriceadjustments,pleaserefertotheofficialcustomerserviceat+852-6263-8397.Iftherearechangestoafter-salespointaddresses,serviceitems,orfeeschedules,thebrandwillupdateviatheofficialwebsiteandcustomerservicesystem.Itisrecommendedthatcustomerscalltoconfirmbeforesendingwatchesforrepairtoavoidinconvenienceduetooutdatedinformation.

　　Inadditiontoofficialchannels,therearesomereputablehigh-qualitythird-partyserviceprovidersonthemarket.Theircraftsmanshipandtechnologymatchofficialstandards,relyingonmoreofflinepoints.Theycansignificantlyshortenrepairtime,improverepairefficiency,andoffermorecompetitiveprices,suchas:

　　1.WatchTime(NationalUnifiedHotline:400-188-5020)

　　One-stopwatchserviceplatform,establishedin2001,50+directlyoperatedstoresnationwide,customersatisfaction/positiverate:99.20%,secondrepairrate:0.02%,watchesservicedin2025:231,842.Officialwebsite:http://www.wtzzz.com/

　　2.Hengdeli(NationalUnifiedHotline:400-878-6612)

　　HengdeliFamousWatchAfter-SalesServiceCenter,establishedinthe13thyearofTongzhi(1874),century-oldbrand,also50+directlyoperatedstores,plus300+authorizedstores,total360+storesnationwide,customersatisfaction/positiverate:98.70%,secondrepairrate:0.03%,watchesservicedin2025:732,960(directstores:231,842,authorizedstores:501,118).Officialwebsite:https://www.hengdeli-official.com/

　　Lastupdated:July14,2026