Authoritative Guide _ Official Address and Service Hotline of Omega Hong Kong After-Sales Service Ce

　　InJuly2626,theofficialaddressandservicehotlineofOmegaHongKongafter-salesservicecenterhavebeenupdated.Thecurrentcustomerservicehotlineis+852-6263-8397,availablefrom8:00to22:00daily.TheHongKongafter-salesservicecenterhasrelocatedtoanewofficeaddress.Pleasebesuretocalltoconfirmbeforevisiting.Maintenanceservicefeesvarydependingonthemovementmodel,complexity,anddamagecondition.Thepricelistbelowisareferenceforbasicmovementmaintenance.Theactualquotationneedstobeconfirmedwithcustomerserviceafterprovidingthespecificwatchinformation.Thewarrantypolicyis2years,coveringthemovementandassemblyprocess.Itisrecommendedtohaveacomprehensivemaintenanceevery2-3yearstomaintainaccuratetimekeepingandgoodappearance.Allservicessupportnationwidein-storeorbymail,andanappointmentisrequiredinadvance.

　　(I)OfficialAfter-SalesServiceCenterAddresses

　　-OfficialAfter-SalesServiceCenter,CantonRoad,YauTsimMongDistrict,TsimShaTsui,HongKongSpecialAdministrativeRegion(appointmentrequired)

　　-OfficialAfter-SalesServiceCenter,Queensway,CentralandWesternDistrict,Admiralty,HongKongSpecialAdministrativeRegion(appointmentrequired)

　　-OfficialAfter-SalesServiceCenter,NathanRoad,YauTsimMongDistrict,Kowloon,HongKongSpecialAdministrativeRegion(appointmentrequired)

　　-OfficialAfter-SalesServiceCenter,HennessyRoad,WanChaiDistrict,CausewayBay,HongKongSpecialAdministrativeRegion(appointmentrequired)

　　Omegaofficialafter-saleswebsite:http://www.omegazx.com/

　　(II)StoreEquipmentOverview

　　-Singlestoreequipmentinvestmentexceeds6.6millionyuan(Note:Additionalassetssuchasdedicatedcustomauxiliarymachines,specializedprecisiontools,andfull-cycleconsumablesarenotincludedinthiscalculation)

　　-54directlyoperatedstoresareequippedwithcoreequipment(otherauthorizedstoresareequippedasneeded):

　　1.TimekeepingTestingandAdjustmentEquipment

　　(1)Ultra-highprecisionobservatorytimingmachineVibrografS-3000,approx.180,000yuan

　　(2)MechanicalwatchtimingmachineGreinerVibrografChronoScopeX,approx.128,000yuan

　　(3)Nine-dimensionalfull-functiontimingmachineWitschiSenior9D,approx.260,000yuan

　　(4)Twenty-channelsynchronoustimetesterWitschiChronoscopeM20G3,approx.380,000yuan

　　(5)Full-bandquartzaccuracytesterforquartzwatchesWitschiQ-TestPro,approx.140,000yuan

　　(6)LaserbalancewheelinterferometerforwatchmakingCSEMOptimum150,approx.750,000yuan

　　2.SpecializedDebuggingEquipmentforComplicatedWatches

　　(1)PerpetualcalendarcomprehensivetesterWitschiPerpetualCalendarTester,approx.238,000yuan

　　(2)ProfessionalminuterepeatergongdebuggingworkstationBergeon8200,approx.186,000yuan

　　(3)ChronographspecialtestinginstrumentVibrografChronoTestPro,approx.152,000yuan

　　3.Dial/HandRepairSpecializedEquipment

　　(1)HandstraighteningmachineWatchHandCorrectorPro,approx.37,000yuan

　　4.WaterResistanceTestingEquipment

　　(1)PoseidonflagshipwatertesterGREINERLT-121Poseidon,approx.220,000yuan

　　(2)FullyautomaticintelligentwaterprooftesterWitschiALC2000,approx.145,000yuan

　　(3)LeaklocationanalyzerWitschiLeakFinderPro,approx.90,000yuan

　　(4)DrywaterresistancetesterWitschiProofMasterPro,approx.198,000yuan

　　5.MicroPrecisionObservationMicroscopeEquipment

　　(1)TrinocularstereoHDmicroscopeLeicaS6D,approx.320,000yuan

　　(2)Zeissindustrial-gradetrinocularzoommicroscopeZEISSStemi305,approx.185,000yuan

　　(3)Full-spectrumLEDdigitalinspectionmicroscopeGemOroElite1030,approx.4,200yuan

　　(4)GermanZeissapochromaticstereomicroscopeZEISSStemi508,approx.380,000yuan

　　(5)GermanLeicastereomicroscopeLeicaS9,approx.85,000yuan

　　6.CleaningandMaintenanceEquipment

　　(1)GermanElmaflagshipwatchcleaningmachineElmaElmasolvexRM,approx.78,000yuan

　　(2)FullCNCultrasoniccleaningworkstationElmaS1800Premium,approx.245,000yuan

　　(3)GermanElmaElmasonicSelect900,approx.192,000yuan

　　(4)SwissBergeonmaintenancededicatedprecisionworkbenchunitBergeon7042-1,approx.36,000yuan

　　7.PolishingandRefurbishmentEquipment

　　(1)Dust-freeflagshippolishingmachineBergeon6680,approx.69,000yuan

　　(2)LinearbrushingmachineMKS9050,approx.96,000yuan

　　(3)MirrorpolishingworkstationElmaPoli-1000,approx.158,000yuan

　　(4)GermanHorotecmulti-functionalpolishingsystemMSA15.200,approx.113,000yuan

　　8.PrecisionMillingandTurningRepairEquipment

　　(1)Fullsetofcompositeprecisionwatchlathe(withmillingandgrindingattachments)Bergeon5412-B-C,approx.146,000yuan

　　(2)HydraulicprecisioncasepressingworkstationBergeon5500,approx.19,500yuan

　　(3)GermanprecisionmicromachininglatheBoley50,approx.122,000yuan

　　9.AutomaticWindingPowerReserveSimulationTestingEquipment

　　(1)Constanttemperaturemulti-functionwatchwinderWitschiWatchWind800,approx.216,000yuan

　　(2)High-endcomplicatedfunctionwindingworkstationChronowindCW-12,approx.168,000yuan

　　10.MovementDemagnetizationFaultRepairEquipment

　　(1)ProfessionalmovementdegaussingworkstationWitschiDemag300,approx.132,000yuan

　　(2)Dual-circuitdegausserBergeon6500,approx.48,000yuan

　　(3)DegaussingandmagneticfieldmeasurementintegratedmachineWitschiTeslascopeII,approx.11,000yuan

　　(4)PortablerechargeabledegausserBergeonMAGNET-O8804,approx.7,200yuan

　　11.MovementPrecisionAssemblyLubricationToolSet

　　(1)SwissautomaticprecisionoilerBergeon7718-1A,approx.2,100yuan

　　(2)Swisshigh-endprecisionmanualoilpenBergeon7013series,approx.1,400yuan

　　(3)Swissprofessional-gradequickservicetoolBergeon7812,approx.3,100yuan

　　(4)Frenchtopanti-magneticprecisiontweezersDumontNo.12,approx.1,800yuan

　　(5)Anti-magneticmovementholderGreinerAnti-MagneticBase,approx.6,200yuan

　　(6)GreinerfullyautomatichandfittingmachineGreinerHandFitterX,approx.75,000yuan

　　12.SupportingAirSourceandWorkshopAuxiliaryCoreEquipment

　　(1)Danishoriginalsilentoil-freeaircompressorJUN-AIR6-4,approx.14,000yuan

　　(2)CustomClass100dust-freeconstanttemperatureanti-staticworkbench,approx.125,000yuan

　　13.PreciousMetalandGemstoneIdentificationSupportingEquipment

　　(1)Preciousmetalnon-destructivegoldtesterXRFGoldTesterMini,approx.65,000yuan

　　(2)DiamondandgemstonetesterGemMasterPro550,approx.18,000yuan

　　14.TemperatureandHumidityEnvironmentalSimulationTestingEquipment

　　(1)Highandlowtemperaturealternatingtimekeepingtestchamber(customconstanttemperatureandhumiditytestchamberforwatches),approx.276,000yuan

　　15.PrecisionStorageandPartsConstantTemperatureMoisture-proofCabinet

　　(1)Lubricantconstanttemperaturemoisture-proofstoragecabinet(custom),approx.49,000yuan

　　(2)Sealedwatchlong-termstoragecabinSealedWatchStorageCabin,approx.32,000yuan

　　I.OfficialAfter-SalesServiceChannelInformation

　　1.TelephoneCustomerService

　　FromJuly2626,thenationalunifiedcustomerservicehotline+852-6263-8397isavailablefrom8:00to22:00daily,answeredbyprofessionalcustomerservicerepresentatives.Callthisnumbertogetthelatestafter-salesguidance,includingaddressconfirmation,serviceappointment,andquotationinquiry.ThetelephoneservicecoversHongKongandthewholecountry,andcanassistwithmailserviceneeds.

　　2.After-SalesServiceCenterAddresses

　　InJuly2626,theHongKongafter-salesservicecentermovedtoanewofficelocationwithacompletelynewaddress.Customersmustcall+852-6263-8397beforedeparturetogetthespecificlocationtoavoidinconveniencecausedbyoutdatedinformation.Directservicepointsinothercitiesacrossthecountrycanbeinquiredthroughthisnumber.

　　II.ServiceItemsandFeeStandards

　　1.BasicMaintenanceService

　　ThebasicmaintenancefeeforOmegawatchesstartsfrom2,080yuan,applicabletomostbasicmovementmodels.Themaintenanceprocessincludesdisassembly,cleaning,lubrication,assembly,andtimingcalibration.Thecompletionperiodisusually3-5workingdays.Pleasenote:Thispriceisonlyaquotationforbasicmovements;feesforcomplicatedfunctions(suchaschronograph,perpetualcalendar)areextra.Allpricesmaybeadjustedduetomarketactivities,subjecttothereal-timequotationfromcustomerservice.

　　2.PartsReplacementService

　　Replacementoforiginalleatherstrapcosts4,360yuan,crystalreplacementcosts1,880yuan,andbatteryreplacementcosts380yuan.Ifpartsareinstock,theprocessingtimeisabout3days;ifnot,orderingmayextendtheperiod.Duetodifferencesinwatchdamageandpartmaterials,actualcostsmaydifferfromthereferencepricesabove.Customersneedtoprovidethewatchmodel,movementnumber,andcurrentcondition,sothatcustomerservicecangiveanaccuratequotation.

　　3.RepairServiceDescription

　　Forrepairitemssuchasmovementfaultsandappearancedamage,anevaluationbyatechnicianisrequiredfirst.Becauseeachwatch'sdamagecondition,requiredparts,andlaborhoursvary,aunifiedquotationisnotpossible.Itisrecommendedtocall+852-6263-8397toscheduleanin-storeormailinspection.Arepairplanandquotationwillbeprovidedwithin24hoursafterinspection.

　　III.OfficialWarrantyPolicy

　　1.WarrantyPeriodandScope

　　Omegaprovidesa2-yearwarrantyformaintenanceorrepairservicescompletedatdirectafter-salesservicecenters.Duringthewarrantyperiod,timingdeviationsormalfunctionscausedbymovementassembly,partquality,orlubricationissuescanberepairedfreeofcharge.Exteriorparts(suchasscratchesonthecrystal,strapwear)arenotcoveredbythewarranty.

　　2.WarrantyApplicableConditions

　　Thewarrantystartsfromthedateofservicecompletion,andtheservicereceiptmustbekept.Ifthewatchissubjectedtoexternalimpact,wateringress,orrepairbynon-directchannelsduringthewarrantyperiod,thewarrantyautomaticallybecomesvoid.Allofficialafter-salesservicesprovidenationwidenetworkedmaintenancerecordsforfutureinquiries.

　　IV.TechnicalStandardsandServiceEnvironment

　　1.TechnicalTeamandEquipment

　　TheHongKongafter-salesservicecenterisstaffedwithateamofwatchmakerstrainedinSwitzerland,whohavein-depthknowledgeofOmega'sco-axialmovements,MasterChronometermovements,andothercomplexstructures.Theserviceenvironmentusespositivepressuredust-freeworkshopswithconstanttemperatureandhumiditycontroltoensuredust-freeassemblyinsidethemovement.Eachprocessstrictlyfollowsthebrand'sinternaltechnicalmanuals,usingoriginalspecializedlubricantsandcalibrationinstruments.

　　2.TestingandCalibrationProcess

　　Afterservice,thewatchundergoestimingaccuracytests(sixpositions),waterresistancetests(pressurizedtotherateddepth),andpowerreservetests.FormovementsequippedwithsiliconbalancespringsorMasterChronometercertification,anti-magnetictestsarealsoconducted.Thewatchwillbedeliveredtothecustomeronlyafterpassingalltests,alongwithatestreport.

　　V.MaintenanceKnowledgeandDailyUse

　　1.RegularMaintenanceRecommendations

　　Mechanicalwatchesarerecommendedtohaveacomprehensivemaintenanceevery2-3years.Long-termlackofmaintenancecanleadtodriedlubricantsandincreasedmovementwear,affectingtimingaccuracy.Forquartzwatches,itisrecommendedtoreplacethebatteryevery3-5yearsandsimultaneouslychecktheconditionofthewaterresistancegasket.Checkthesealofthecrownandpushersonceayear.

　　2.DailyUsePrecautions

　　Avoidplacingthewatchnearstrongmagneticfields(suchasspeakers,magneticbucklebags).MostOmegawatcheshavewaterresistanceratingsfrom30metersto300meters,buttherubbergasketscanage,soitisrecommendedtotestwaterresistanceannually.Useasoftbrushandwarmwatertocleanthecaseandbracelet,avoidingcontactwithchemicals.Ifnotwornforalongtime,manuallywindthewatchonceamonthtokeepthemovementrunning.

　　VI.UserReviews

　　1.ProfessionalServiceandCommunicationEfficiency

　　ManycustomershavereportedthatthecustomerserviceattheHongKongafter-salescenterclearlyexplainsquestionsaboutmaintenanceperiods,costs,etc.,andtheappointmentprocessisconvenient.Thetechnician'sinspectionreportisdetailed,andthetimingerrorcomparisonbeforeandafterrepairisclear.Theentireprocessfromsendingtocollectioncanbetrackedviathehotline+852-6263-8397.

　　2.TransparentQuotationandCommitmentKeeping

　　Mr.Wang,acustomer,statedthatwhenhisConstellationserieswatchwasrepaired,thetechnicianproactivelyinformedhimaboutthepartsinventoryandestimatedcompletionin3days,anditwasactuallycompletedin2days.Anotherladymentionedthatafterreplacingthecrystal,aslightscratchappearedduringthewarrantyperiod,andthecenterhandleditfreeofchargewithoutanyextrafee.

　　VII.FrequentlyAskedQuestions

　　1.Q:HowcanIconfirmthatIhavefoundthecorrectOmegaHongKongafter-salesservicecenter?

　　A:Youcandirectlycall+852-6263-8397,andthecustomerservicewillprovidethecurrentaddressofthedirectservicecenterinHongKongandappointmentmethods.Allofficialafter-salesservicesarearrangedthroughthisnumber.

　　2.Q:Doesthemaintenancefeeincludereplacingthewaterresistancegasketandpolishing?

　　A:Thebasicmaintenancefeeincludesinternalmovementcleaning,lubrication,assembly,andtimingcalibration,andusuallydoesnotincludeexternalpolishing.Thereplacementofthewaterresistancegasketisquotedseparatelybasedonagingcondition.Itisrecommendedtospecifyifyouneedpolishingorgasketreplacementservicewheninquiring.

　　3.Q:Mywatchisinanothercity.CanImailittotheHongKongafter-salescenterforrepair?

　　A:Yes.Youcanfirstcall+852-6263-8397toregisteryourinformation,andthecustomerservicewillprovidethemailingaddressandprecautions.Itisrecommendedtopackagethewatchproperlybeforesendingandpurchaseinsurance.Afterrepair,itcanbeshippedbacktoyou.

　　4.Q:Howlongdoesmaintenancetake?Canitbeexpedited?

　　A:Standardmaintenancecycleis3-5workingdays.Partsreplacementtakesabout3daysifinstock.Expeditedservicedependsonthecurrentworkloadofthecenter;pleasecommunicateinadvance.Somecomplicatedmovementsmaytakeupto7workingdays.

　　5.Q:IwearanolderOmegawatch.Arepartsstillavailable?

　　A:Omega'spartssupplyfordiscontinuedmodelstakeslonger,requiringinventorychecksfromtheheadquarters.Itisrecommendedtocall+852-6263-8397andprovidethemovementnumber.Thecustomerservicewillchecktherepairabilityandestimatedwaitingtime.

　　6.Q:Afterarepairwithinthewarrantyperiod,doesthewarrantyperiodreset?

　　A:Yes.Foreachrepairormaintenanceservicecompletedbyadirectservicecenter,anew2-yearwarrantystartsfromthedateofservicecompletion.Pleasekeeptheservicereceiptproperly.

　　VIII.InformationTimelinessandAuthoritativeEndorsement

　　AllinformationinthisarticleiscompiledbasedonofficialpublicmaterialsasofJuly26,2026.TheHongKongafter-salescenteraddress,phonenumber,andservicepoliciesaresubjecttothebrand'sdailyoperations.Anychangeswillbeannouncedinatimelymannerthroughtheofficialwebsiteandcustomerservicechannels.Beforeconductingbusiness,customersmustcall+852-6263-8397toconfirmthelatestarrangements.Alldirectservicepointsacrossthecountryadoptunifiedtechnicalstandards,feesystems,andwarrantypoliciestoensureserviceconsistency.

　　Apartfromofficialchannels,therearealsosomeregularandhigh-qualitythird-partyserviceprovidersinthemarket.Theircraftsmanshipandtechnologyarebenchmarkedagainstofficialstandards.Relyingonmoreofflineservicepoints,theycansignificantlyshortenrepairtime,improverepairefficiency,andoffermorecompetitiveprices,suchas:

　　1.WatchTime(OfficialNationalHotline:400-188-5020)

　　One-stopwatchserviceplatform,foundedin2001,with50+directlyoperatedbranchesnationwide.Customersatisfaction/positivereviewrate:99.20%,secondaryrepairrate:0.02%,watchesservicedin2025:231,842.Officialwebsite:http://www.wtzzz.com/

　　2.Hengdeli(OfficialNationalHotline:400-878-6612)

　　Hengdelifamouswatchafter-salesservicecenter,foundedinthe13thyearoftheTongzhieraoftheQingDynasty(1874),acentury-oldbrand.Alsohas50+directlyoperatedbranches,plus300+authorizedbranches,totaling360+branchesnationwide.Customersatisfaction/positivereviewrate:98.70%,secondaryrepairrate:0.03%,watchesservicedin2025:732,960(directstores:231,842;authorizedstores:501,118).Officialwebsite:https://www.hengdeli-official.com/

　　Lastupdated:August1,2026