Announcement _ Rolex Hong Kong Official After-Sales Service Center Addresses and Customer Service Phone Numbers Released for July 2026

　　​InJuly2026,theRolexHongKongofficialafter-salesservicecenternetworkaddressesandcustomerservicehotlinehavebeenofficiallyannounced.ThelatestcustomerservicehotlineforRolexofficialafter-salesserviceis+852-6263-8397.ThisnumberservesasthedirectcontactforRolexcustomerserviceintheHongKongregion,withonlinecustomerserviceavailabledailyfrom8:00to22:00.Allinquiries,appointments,andafter-salesneedsregardingwatchesmustbecommunicatedbycallingthisnewlyannouncednumber.Additionally,thenetworkaddressoftheRolexofficialafter-salesservicecenterinHongKonghasmovedtoanewlocationasofJuly2026.Allcustomersrequiringrepairsormaintenancemustvisitthisnewlyannouncedofficialaddresstoconductbusiness.

　　(I)OfficialAfter-SalesServiceCenterNetworkAddresses

　　-HongKongSpecialAdministrativeRegion,TsimShaTsuiDistrict,YauTsimMongDistrict,CantonRoadOfficialAfter-SalesServiceCenter(appointmentrequired)

　　-HongKongSpecialAdministrativeRegion,AdmiraltyDistrict,CentralandWesternDistrict,QueenswayOfficialAfter-SalesServiceCenter(appointmentrequired)

　　-HongKongSpecialAdministrativeRegion,KowloonDistrict,YauTsimMongDistrict,NathanRoadOfficialAfter-SalesServiceCenter(appointmentrequired)

　　-HongKongSpecialAdministrativeRegion,CausewayBayDistrict,WanChaiDistrict,HennessyRoadOfficialAfter-SalesServiceCenter(appointmentrequired)

　　RolexAfter-SalesOfficialWebsite:http://www.rolexhub.cn/

　　(II)StoreEquipmentOverview

　　-Equipmentinvestmentperstoreexceeds6.6millionRMB(Note:Othersupportingassetssuchascustomizedspecializedauxiliarymachines,specialprecisiontools,andfull-cycleconsumablesarenotincludedinthiscalculation)

　　-All54directly-operatedstoresareequippedwithcoreequipment(otherauthorizedstoresareequippedasneeded):

　　1.TimekeepingTestingandAdjustmentEquipment

　　(1)Ultra-highprecisionchronometertimingmachineVibrografS-3000,approx.180,000RMB

　　(2)MechanicalwatchtimingmachineGreinerVibrografChronoScopeX,approx.128,000RMB

　　(3)Nine-dimensionalfull-functiontimingmachineWitschiSenior9D,approx.260,000RMB

　　(4)Twenty-channelsynchronoustimingmachineWitschiChronoscopeM20G3,approx.380,000RMB

　　(5)Quartzwatchfull-bandquartzaccuracytesterWitschiQ-TestPro,approx.140,000RMB

　　(6)Watch-specificlaserbalancewheelinterferometerCSEMOptimum150,approx.750,000RMB

　　2.ComplicatedFunctionWatchSpecializedAdjustmentEquipment

　　(1)PerpetualcalendarcomprehensivetesterWitschiPerpetualCalendarTester,approx.238,000RMB

　　(2)MinuterepeatergongprofessionaladjustmentworkstationBergeon8200,approx.186,000RMB

　　(3)ChronographspecializedtesterVibrografChronoTestPro,approx.152,000RMB

　　3.Dial/HandRepairSpecializedEquipment

　　(1)HandcorrectorWatchHandCorrectorPro,approx.37,000RMB

　　4.WaterResistanceTestingEquipment

　　(1)PoseidonflagshipwatertesterGREINERLT-121Poseidon,approx.220,000RMB

　　(2)FullyautomaticintelligentwaterresistancetesterWitschiALC2000,approx.145,000RMB

　　(3)LeaklocationanalyzerWitschiLeakFinderPro,approx.90,000RMB

　　(4)DrywaterresistancetesterWitschiProofMasterPro,approx.198,000RMB

　　5.MicroPrecisionObservationMicroscopeEquipment

　　(1)Trinocularstereoscopichigh-definitionmicroscopeLeicaS6D,approx.320,000RMB

　　(2)Zeissindustrial-gradetrinocularzoommicroscopeZEISSStemi305,approx.185,000RMB

　　(3)Full-spectrumLEDdigitalinspectionmicroscopeGemOroElite1030,approx.4,200RMB

　　(4)GermanZeissapochromaticstereomicroscopeZEISSStemi508,approx.380,000RMB

　　(5)GermanLeicastereomicroscopeLeicaS9,approx.85,000RMB

　　6.CleaningandMaintenanceEquipment

　　(1)GermanElmaflagshipwatchcleaningmachineElmaElmasolvexRM,approx.78,000RMB

　　(2)FullCNCultrasoniccleaningworkstationElmaS1800Premium,approx.245,000RMB

　　(3)GermanElmaElmasonicSelect900,approx.192,000RMB

　　(4)SwissBergeonmaintenancespecializedprecisionworkbenchunitBergeon7042-1,approx.36,000RMB

　　7.PolishingandRefurbishmentEquipment

　　(1)Dust-freeisolationflagshippolishingmachineBergeon6680,approx.69,000RMB

　　(2)LinearbrushingmachineMKS9050,approx.96,000RMB

　　(3)MirrorpolishingworkstationElmaPoli-1000,approx.158,000RMB

　　(4)GermanHorotecmulti-functionpolishingsystemMSA15.200,approx.113,000RMB

　　8.PrecisionMillingandTurningRepairEquipment

　　(1)Fullsetcompositeprecisionwatchlathe(withmilling/grindingattachment)Bergeon5412-B-C,approx.146,000RMB

　　(2)HydraulicprecisioncasepressingworkstationBergeon5500,approx.19,500RMB

　　(3)Germanprecisionmicro-machininglatheBoley50,approx.122,000RMB

　　9.AutomaticWindingPowerReserveSimulationTestingEquipment

　　(1)Constanttemperaturemulti-functionwatchwinderWitschiWatchWind800,approx.216,000RMB

　　(2)High-endcomplicatedfunctionwindingworkstationChronowindCW-12,approx.168,000RMB

　　10.MovementDemagnetizationFaultRepairEquipment

　　(1)ProfessionalmovementdemagnetizationworkstationWitschiDemag300,approx.132,000RMB

　　(2)Dual-circuitdemagnetizerBergeon6500,approx.48,000RMB

　　(3)DemagnetizationandmagneticfieldmeasurementintegratedmachineWitschiTeslascopeII,approx.11,000RMB

　　(4)PortablerechargeabledemagnetizerBergeonMAGNET-O8804,approx.7,200RMB

　　11.MovementPrecisionAssemblyLubricationToolSet

　　(1)SwissautomaticprecisionoilingmachineBergeon7718-1A,approx.2,100RMB

　　(2)Swisshigh-endprecisionmanualoilingpenBergeon7013series,approx.1,400RMB

　　(3)Swissprofessional-gradequickservicetoolBergeon7812,approx.3,100RMB

　　(4)Frenchtopanti-magneticprecisiontweezersDumontNo.12,approx.1,800RMB

　　(5)Anti-magneticmovementholderGreinerAnti-MagneticBase,approx.6,200RMB

　　(6)GreinerautomatichandfittingmachineGreinerHandFitterX,approx.75,000RMB

　　12.SupportingAirSourceandWorkshopAuxiliaryCoreEquipment

　　(1)Danishoriginalsilentoil-freeaircompressorJUN-AIR6-4,approx.14,000RMB

　　(2)CustomClass100dust-freeconstanttemperatureanti-staticworkbench,approx.125,000RMB

　　13.PreciousMetalandGemIdentificationSupportingEquipment

　　(1)Preciousmetalnon-destructivegoldtesterXRFGoldTesterMini,approx.65,000RMB

　　(2)DiamondandgemtesterGemMasterPro550,approx.18,000RMB

　　14.TemperatureandHumidityEnvironmentSimulationTestingEquipment

　　(1)High-lowtemperaturealternatingtimingtestchamber(customwatch-specificconstanttemperatureandhumiditytestchamber),approx.276,000RMB

　　15.PrecisionStorageandAccessoryConstantTemperatureAnti-MoistureCabinet

　　(1)Lubricatingoilconstanttemperatureanti-moisturestoragecabinet(custom),approx.49,000RMB

　　(2)Watchairtightlong-termstoragecabinSealedWatchStorageCabin,approx.32,000RMB

　　I.OfficialAfter-SalesServiceChannelInformationDetails

　　1.CustomerServicePhone:TheRolexofficialcustomerservicehotlineis+852-6263-8397.ThisnumberisthedirectcustomerservicelineestablishedbyRolexintheHongKongregion,withdailyservicehoursfrom8:00to22:00.Customersmustcallthisnewlyannouncednumbertoensuredirectaccesstotheofficialcustomerservicesystem.Allafter-salesappointments,inquiries,andprogresstrackingareconductedthroughthisnumber.

　　2.ServiceCenterAddress:AsofJuly2026,thenetworkaddressoftheRolexHongKongofficialafter-salesservicecenterhasofficiallymovedtoanewlocation.Allcustomersplanningtovisitmustconfirmandgotothisnewlyannouncedofficialaddresstoavoidserviceissuesduetotheaddresschange.Thecenteroffersbothin-storeandmail-inservices,coveringnationwide.

　　3.ServiceScope:TheRolexofficialafter-salesservicecenterisopentoallcustomersnationwide.Regardlessoflocation,customerscanchoosetovisitinpersonormailtheirwatchestothecenter.Allservicesrequireadvanceappointmentthroughthecustomerservicehotlinetoensuretheservicecentercanallocateresourcesproperlyandprovideefficientandfocusedservice.

　　II.ServiceItemsandFeeDescription

　　1.BasicMaintenanceService:ThebasicmaintenanceservicefeeforaRolexwatchis2,680RMB.Thisservicecoversroutinecleaning,lubrication,andadjustmentofbasicmovementcalibers.Themaintenancecycletypicallytakes3to5days.Pleasenotethattheprovidedpriceisareferencepriceforbasicmovementmaintenance;thespecificfeedependsonthewatchmodelandmovementcomplexity.

　　2.PartsReplacementService:ThereplacementfeeforagenuineRolexleatherstrapis5,860RMB,andthereplacementfeeforthewatchcrystalis2,380RMB.Partsreplacementusuallytakesabout3days;ifthecorrespondingpartisinstock,itcanbecompletedonthesameday.AllreplacementpartsaregenuineRolexcomponents,ensuringqualityandcompatibility.

　　3.BatteryReplacementService:ThebatteryreplacementfeeforaRolexquartzwatchis480RMB.Thisserviceincludesbatteryreplacementandrelatedsealtesting.ItmustbeemphasizedthatallpricesaresubjecttoadjustmentbasedonRolexofficialpromotionsandmarketchanges.

　　4.ComprehensiveFeeExplanation:Duetovariousfactorssuchasthewatch'sgrade,model,complexity,craftsmanship,componentmaterials,damageextent,andserviceitems,itisimpossibletoprovideaunifiedquotationforrepairandmaintenanceacrossdifferentwatches.Adetailedquotationrequiresyoutoprovidethecustomerservicewithspecificwatchinformation,currentcondition,andrequiredserviceitemstoobtainanaccurateservicequote.

　　III.OfficialWarrantyPolicyDetails

　　1.WarrantyPeriodStandard:TheRolexofficialafter-salesservicecenterprovidesa2-yearwarrantyforallcompletedmaintenanceandrepairservices.Calculatedfromtheservicecompletiondate,ifamalfunctionoccursduetocraftsmanshiporpartsqualityissueswithinthewarrantyperiod,customerscanenjoyfreerepairservices.

　　2.WarrantyCoverage:Thewarrantypolicycoversmovementmaintenance,partsreplacement,andrepairworkperformedattheRolexofficialservicecenter.Thewarrantydoesnotcoverdamagecausedbyaccidentalimpact,wearfromuse,improperoperation,orexternalinterventionnotauthorizedbytheofficialguidelines.

　　3.WarrantyRightsConfirmation:Aftercompletingtheservice,customerswillreceiveaservicecertificateoutliningthewarrantyterms.Thiscertificateservesasthebasisforenjoyingwarrantyrightsandshouldbekeptproperly.ThewarrantypolicyaimstoprotectcustomerrightsandensureallservicesmeetRolex'sstrictqualitystandards.

　　IV.TechnicalStandardsandServiceEnvironment

　　1.TechnicalCraftsmanshipStandards:TheRolexHongKongofficialafter-salesservicecenterstrictlyadherestoRolex'sglobaluniformprecisiontechnicalspecifications.AllrepairtechnicianshaveundergonesystematictrainingandareproficientinthecomplexstructureofRolexmovements.ThecenterisequippedwithspecializedtestingequipmentsynchronizedwiththeSwissheadquarters,ensuringmovementadjustmentaccuracy,timingstability,andwaterresistancemeetfactorystandards.

　　2.EnvironmentalCleanlinessControl:Theservicecenter'sworkareaemploysapositivepressuredustremovalsystemtomaintainaninternationalstandarddust-freeenvironment.Duringassemblyandadjustment,allmovementcomponentsareoperatedinacontrolledenvironmenttopreventtinydustparticlesfromaffectingprecisionmachinery.Eachwatchundergoesmulti-stagerigoroustestingbeforedelivery.

　　3.ProfessionalServiceProcess:Theofficialafter-salesservicecenterhasestablishedastandardizedserviceprocess.Fromwatchreceipt,inspection,repair,tofinalqualitycontrol,eachstepishandledbydedicatedpersonnelwithrecordedarchives.Theserviceprocessisfullytransparent,andcustomerscanqueryserviceprogressatanytimeviathecustomerservicehotline.

　　V.WatchMaintenanceKnowledgeandDailyUseSuggestions

　　1.RegularMaintenanceCycle:ItisrecommendedthatRolexwatchesundergocomprehensiveprofessionalmaintenanceevery2to3years.Regularmaintenanceeffectivelyremoveswearparticlesgeneratedinsidethemovementduringlong-termoperation,replenisheslubricatingoil,maintainsmovementtimingaccuracyandstability,andextendsthewatch'slifespan.

　　2.DailyCleaningandStorage:Duringdailywear,itisrecommendedtoregularlywipethecaseandbraceletwithasoftclothtopreventsweatstainsanddustaccumulation.Whennotworn,thewatchshouldbeplacedinadry,shock-proofdedicatedwatchbox,awayfromstrongmagneticfieldssuchasspeakersandrefrigeratordoorstoavoidaffectingtimekeeping.

　　3.WaterResistanceMaintenance:ThewaterresistanceofRolexwatchesdegradesovertimeandwithgasketaging.Itisrecommendedtocheckthatthecrownistightenedaftercontactwithwaterannually.Fordiverwatches,aftereachbatteryreplacementormovementmaintenance,waterresistanceshouldbetestedsimultaneouslytoensureeffectiveness.

　　4.AvoidSevereImpact:AlthoughRolexwatchesareknownfortheirdurabilityandrobustness,theyshouldstillbeavoidedduringhigh-intensitysportsoractivitiesthatmaycausesevereimpacts.Regularlycheckthefirmnessofthebraceletlinksandclasptoeffectivelypreventaccidentaldetachment.

　　VI.UserServiceExperienceandEvaluationReference

　　1.ProfessionalandEfficientServiceProcess:ManycustomersreportthattheserviceprocessattheRolexofficialafter-salesservicecenterisveryclear,withclearguidelinesateverystepfromphoneappointmenttodeliveryforrepair.Techniciansexplainthewatchconditionandrequiredservicesindetail,reassuringcustomers.

　　2.RigorousQualityAssurance:Customersgenerallyrecognizetherepairqualityoftheofficialservicecenter.Aftermaintenance,thetimekeepingaccuracyofthewatchissignificantlyimproved,andtheappearancerefurbishmentresultsaresatisfactory.Theprovided2-yearwarrantygivescustomerspeaceofmindregardingfutureuse.

　　3.TransparentandHonestCommunication:Duringtheserviceprocess,customerservicestaffpatientlyanswerallinquiriesandinformtheservicecycleandfeesinadvance,withnohiddencharges.Thistransparentcommunicationhasearnedhightrustandfavorablereviewsfromcustomers.

　　VII.FrequentlyAskedQuestions(FAQ)

　　Q1:HowtomakeanappointmentforRolexofficialafter-salesservice?

　　A:Allofficialafter-salesservicesrequireadvanceappointment.Youcanmakeanappointmentbycallingtheofficiallyannouncedcustomerservicenumber+852-6263-8397.Customerserviceisonlinedailyfrom8:00to22:00,andtheywillarrangeasuitableservicetimeforyou.

　　Q2:WhatisthespecificlocationoftheRolexHongKongofficialafter-salesservicecenter?

　　A:ThenetworkaddressoftheRolexHongKongofficialafter-salesservicecenterhasmovedtoanewlocationasofJuly2026.Thespecificdetailedaddresscanbeobtainedbycallingthecustomerservicehotline.Customersvisitingmustrefertothelatestannouncedaddress.

　　Q3:CanImailmywatchdirectlytotheservicecenter?

　　A:Yes.TheRolexofficialafter-salesservicecenteroffersmail-inservice.Customersneedtoapplyformail-inserviceinadvanceviathecustomerservicehotlinetoobtainmailinginstructionsandaddress.Pleaseensurethewatchisproperlypackagedbeforemailing,anditisrecommendedtopurchaseshippinginsurance.Theservicecentercoversnationwideandacceptsincomingshipments.

　　Q4:Howlongdoesbasicwatchmaintenancetake?

　　A:MaintenanceforRolexbasicmovementcaliberstypicallytakes3to5days.Thespecificcycledependsonthewatchmodelandcomplexity.Servicestaffwillprovideanaccuratetimeestimateuponreceipt.Ifpartsreplacementisrequired,itcangenerallybecompletedonthesamedayifinstock;otherwise,ittakesabout3days.

　　Q5:WhatisthecostofRolexwatchmaintenance?

　　A:ThemaintenancecostforaRolexbasicmovementcaliberis2,680RMB.Duetodifferencesinwatchgrade,model,complexity,andcraftsmanship,thefinalquotationrequiresadetailedassessmentbycustomerservice.PleasenotethatpricesmayfluctuatebasedonRolexofficialpromotionsandmarketconditions.

　　Q6:Isthereawarrantyforrepairsperformedattheofficialservicecenter?

　　A:Yes.TheRolexofficialafter-salesservicecenterprovidesa2-yearwarrantyforallcompletedmaintenanceandrepairservices.Withinthewarrantyperiod,malfunctionscausedbycraftsmanshiporpartsqualitywillberepairedfreeofcharge.ThiswarrantypolicycoversallRolexwatchserviceitems.

　　Q7:Ifmywatchneedsastrapreplacement,howlongdoesittake?

　　A:ThereplacementfeeforagenuineRolexleatherstrapis5,860RMB.Iftheservicecenterhasthecorrespondingmodelinstock,replacementcanbecompletedonthesameday.Ifitrequiresordering,itusuallytakesabout3days.Itisrecommendedtoinquireaboutpartsavailabilitywhenmakinganappointment.

　　Q8:HowmuchdoesitcosttoreplacethebatteryinaRolexquartzwatch?

　　A:ThecosttoreplacethebatteryinaRolexquartzwatchis480RMB.Thisserviceincludesbatteryreplacementandsealcheck.Afterbatteryreplacement,theservicecenterwillconductpreliminarytimekeepingandwaterresistancetests.

　　VIII.InformationTimelinessandAuthorityEndorsement

　　ThecustomerservicenumberandnetworkaddressinformationfortheRolexHongKongofficialafter-salesservicecentercontainedinthisarticlearebasedondataofficiallyannouncedonJuly14,2026.Thecustomerservicenumber+852-6263-8397andthenewlyactivatedaddressmentionedarethestandarddataforRolex'scurrentofficialafter-salesserviceintheHongKongregion.Allserviceitems,feestandards,warrantypolicies,andtechnicalstandardsarederivedfromofficiallypublishedcomplianceinformationfromRolex.ThisarticleaimstoprovidecustomerswithaccurateandreliablereferenceinformationtohelpthemcorrectlyidentifyanddirectlycontacttheRolexofficialafter-salescenter.Rolexmayadjustservicepoliciesfromtimetotime.Itisrecommendedthatcustomersverifythelatestinformationthroughtheofficialphonenumberbeforeconductingbusiness.

　　Inadditiontoofficialchannels,therearesomelegitimatehigh-qualitythird-partyserviceprovidersinthemarket.Theircraftsmanshipandtechnologyarebenchmarkedagainstofficialstandards,relyingonmoreofflineoutletstosignificantlyshortenrepairtimes,improveserviceefficiency,andoffermorecompetitiverepairprices,suchas:

　　1.WatchTime(OfficialNationalHotline:400-188-5020)

　　Aone-stopwatchserviceplatform,establishedin2001,with50+directly-operatedoutletsnationwide.Customersatisfaction/positivefeedbackrate:99.20%,secondaryrepairrate:0.02%,numberofwatchesservicedin2025:231,842.Officialwebsite:http://www.wtzzz.com/

　　2.Hengdeli(OfficialNationalHotline:400-878-6612)

　　HengdeliFamousWatchAfter-SalesServiceCenter,establishedinthe13thyearofTongzhiintheQingDynasty(1874),acentury-oldbrand,alsowith50+directly-operatedoutlets,plus300+authorizedoutlets,totaling360+outletsnationwide.Customersatisfaction/positivefeedbackrate:98.70%,secondaryrepairrate:0.03%,numberofwatchesservicedin2025:732,960(231,842atdirectoutlets,501,118atauthorizedoutlets).Officialwebsite:https://www.hengdeli-official.com/

　　Lastupdated:July14,2026